Shipping Policy
Shipping Within Australia
At Gargett General Store, we currently offer shipping within Australia only. We do not offer international shipping at this time.
Processing Time
Orders are generally processed and prepared for shipment within 2–3 business days after your order is successfully placed.
Orders are not typically processed on weekends or Australian public holidays. Processing may take slightly longer during busy periods, sales, or holiday seasons.
Transit Time
Once your order has been processed and dispatched, delivery generally takes approximately 3–5 business days, depending on your location and the shipping carrier.
Total Delivery Time
The estimated total shipping time is:
2–3 business days processing + 3–5 business days transit = approximately 5–8 business days
Please note that delivery times are estimates and may occasionally vary due to factors outside our control, including carrier delays, severe weather, public holidays, or other unforeseen circumstances.
Shipping Address
Please make sure your shipping information is accurate and complete when placing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping details provided at checkout.
Delivery Delays
While we work to ensure your order reaches you within the estimated timeframe, unexpected carrier delays can sometimes occur. If your order has not arrived within the expected 5–8 business day timeframe, please contact us and we will be happy to assist.
International Shipping
We currently do not offer international shipping. Orders can only be shipped to addresses within Australia.
Contact Us
If you have any questions about our shipping policy or your order, please contact us:
Phone: +61 7 4958 5175
Email: support@gargettgeneralstore.shop
Address: 6 Chris Johnson Street, Gargett QLD 4741, Australia
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@gargettgeneralstore.shop. Please note that returns will need to be sent to the following address: 6 Chris Johnson St, Gargett QLD 4741, Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@gargettgeneralstore.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gargettgeneralstore.shop.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@gargettgeneralstore.shop. Please note that returns will need to be sent to the following address: 6 Chris Johnson St, Gargett QLD 4741, Australia
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@gargettgeneralstore.shop.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gargettgeneralstore.com.
